No questions asked
You don't owe us a reason. “Please refund me” is enough.
The 7-day promise
Try it for 7 days.
Love it, or get every dollar back.
Choose Heritage Passport Pro or Heritage Circle. If it isn't right for you in your first 7 days, tell us and we'll refund your membership fee in full. You don't have to explain why.
The full membership fee
Not a credit, not a partial refund. Every dollar, back to the card you paid with.
Every family member covered
Each person who joins gets their own 7 days, starting from the day they pay.
Covers Heritage Passport Pro and Heritage Circle, for every country we support.
How it works
One email. That's the whole process.
- 1
Join and dig in
Build your Ancestry Citizenship Tree, see your roadmap, and try every member tool.
- 2
Changed your mind? Email us.
Write to support@heritagepassport.co from your account email within 7 days of paying. For Circle, you have until your cohort's first session if that is later.
- 3
Your money comes back
Refunded in full to your original card. No forms, no exit interview.
Why we offer it
A second citizenship is a big decision. You should get to look inside first.
So the first 7 days are on us. Explore your case, your documents and your roadmap. If it isn't what you hoped, you walk away with your money.
Choose Pro or Circle, risk-freeDenied? Full refund of our fee.
If the government refuses your citizenship application, we refund the full Pro or Circle fee you paid.
Who it covers
You're covered when all three are true:
- Our eligibility check found you eligible
- You completed your application in Heritage Passport's workflow
- Your supporting documents were ordered through or uploaded to Heritage Passport
What triggers it
A written refusal of your citizenship application from the government.
What we refund
The full Pro or Circle fee you paid. Government fees and record orders are not refunded.
How to claim
Email support@heritagepassport.co from your account email with your refusal letter attached. We refund to your original payment method, or by bank transfer if that card is no longer active.
Not covered
- Refusals caused by a change in the law after you filed
- Refusals caused by information you gave us that turned out to be inaccurate
This works alongside our 7-day guarantee: you can still get a full refund for any reason within 7 days of paying.
Heritage Circle: 7 days from paying, or until your cohort's first session, whichever is later. Record orders go straight to government offices, so they’re final once placed.
Full legal terms (Terms of Service, Section 4.3)